Welcome
Welcome to Ben4Case (“Ben4Case”, “we”, “us”, or “our”), operated by Anisa Oktaviana. These Terms of Service explain the conditions that apply when you access our website, browse our products, or place an order through www.ben4case.com.
By using our website, you agree to these Terms of Service as well as our Privacy Policy and any other policies published on our website. If you do not agree with these Terms, please discontinue using our website and services.
Our goal is to provide a simple, transparent, and enjoyable shopping experience. We encourage you to read these Terms carefully before placing an order.
As our business continues to grow, we may occasionally update these Terms to reflect changes in our services, business practices, or legal requirements. Any revised version will become effective once published on this page, and your continued use of our website indicates your acceptance of the updated Terms.
Product Information
Ben4Case specializes in custom-made phone cases and accessories created specifically for each customer’s order. Every effort is made to ensure that the information presented on our website, including product descriptions, compatibility details, pricing, images, and availability, is accurate and up to date.
Because our products are individually manufactured, slight differences in color, print placement, texture, or finish may occur due to production processes, lighting, photography, monitor settings, or the materials used. These minor variations are considered normal and do not affect the intended function or quality of the product.
We continually improve our products and services. As a result, product specifications, materials, packaging, pricing, and availability may change without prior notice. If an obvious pricing error or product information error occurs, we reserve the right to correct the error and, where necessary, cancel or decline an order before it is fulfilled. If payment has already been received for an order that cannot be fulfilled, an appropriate refund will be issued to the original payment method.
Personalized Products
Many Ben4Case products are produced after an order is placed. Some products feature original designs created by Ben4Case, while others allow customers to personalize the product using their own images, text, or other customization options.
For personalized products, customers are responsible for reviewing all customization details before placing an order, including the selected device model, uploaded images, spelling, and any personalized text.
Ben4Case is not responsible for mistakes resulting from inaccurate information, incorrect device selection, low-quality images, or customization details submitted by the customer. Once production has begun, changes or cancellations may no longer be possible because each product is manufactured specifically for that individual order.
By submitting photographs, logos, artwork, text, or other materials for customization, you confirm that you own the necessary rights or have obtained permission to use such content. You also agree that the submitted content does not infringe the intellectual property, privacy, or other legal rights of any third party.
We reserve the right to refuse or cancel any order containing content that we reasonably believe is unlawful, offensive, defamatory, misleading, discriminatory, or infringes the rights of others.
Orders
When you place an order with Ben4Case, you will receive an email confirming that your order has been received. This confirmation acknowledges receipt of your order but does not constitute acceptance of the order.
Every order is reviewed before production begins. In certain situations, we may be unable to process an order due to product availability, pricing errors, payment authorization issues, suspected fraudulent activity, technical problems, or other circumstances that prevent us from completing the transaction.
If an order cannot be fulfilled after payment has been successfully processed, we will notify you promptly and issue an appropriate refund using the original payment method.
Customers are responsible for ensuring that all order information, including billing details, shipping address, device selection, and customization details, is complete and accurate before submitting an order. Ben4Case cannot be held responsible for delays or additional costs resulting from inaccurate information provided during checkout.
Payments
Payment is required at the time an order is placed. We accept the payment methods displayed during the checkout process. All payments are securely processed through trusted third-party payment service providers.
Ben4Case does not collect or store your complete payment card information. Payment details are handled directly by our payment providers using their own security standards and procedures.
By placing an order, you confirm that you are authorized to use the selected payment method and that all payment information provided is accurate and complete.
If a payment cannot be successfully authorized or completed, we reserve the right to delay, suspend, or cancel the order until payment has been successfully verified.
Shipping and Delivery
Ben4Case proudly ships all orders from the United States. Because every product is custom-made after an order is placed, orders are typically processed within 1–3 business days before shipment.
Estimated delivery is generally 7–14 business days after your order has been processed and shipped. These delivery estimates are provided as a guide only and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier operations, customs procedures, weather conditions, holidays, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address when placing an order. Ben4Case cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.
Once an order has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier. Although we cannot control shipping delays after dispatch, we will gladly assist customers in tracking shipments and resolving delivery issues whenever reasonably possible.
International orders may be subject to customs inspections, import duties, taxes, or other government fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer.
For complete details regarding order processing, shipping methods, estimated delivery times, and international shipping, please refer to our Shipping Policy.
Our 30-Day Quality Guarantee
Customer satisfaction is important to us, and we take pride in the quality of every product we create.
If your order arrives damaged, contains a manufacturing defect, has a printing error, or is significantly different from the product you ordered, please contact us within 30 days of receiving your order.
To help us review your request, we may ask you to provide photographs of the product, packaging, or other information relating to the issue.
Once your claim has been reviewed, Ben4Case may, at its discretion, offer an appropriate replacement, store credit, partial refund, or full refund depending on the circumstances of the claim.
This Quality Guarantee applies only to issues resulting from manufacturing defects, production errors, shipping damage, or incorrect products supplied by Ben4Case.
Returns and Refunds
Because the majority of Ben4Case products are made specifically for each customer’s order, returns or exchanges cannot normally be accepted for products that have been personalized or custom manufactured.
We generally cannot accept returns or provide refunds for reasons including, but not limited to:
- Change of mind after an order has been placed.
- Incorrect device model selected by the customer.
- Spelling mistakes, design choices, photographs, or other customization details provided by the customer.
- Minor variations in color or print appearance that result from normal production processes or differences between digital displays and printed materials.
If your order qualifies under our 30-Day Quality Guarantee, we will carefully review the issue and work with you to reach a fair solution. Depending on the circumstances, this may include producing a replacement product or issuing an appropriate refund.
If a return is approved, the product should be returned in accordance with the instructions provided by our customer support team. Unauthorized returns may not be accepted.
Complete information regarding eligibility, claim procedures, return instructions, and refund processing can be found in our Refund Policy.
Order Cancellations
Because each product is produced specifically for your order, cancellation requests can only be accepted before production begins.
Once manufacturing has started, we may no longer be able to modify or cancel the order.
If you need to request a cancellation or make changes to your order, please contact us as soon as possible after placing your order. While we will always do our best to assist you, we cannot guarantee that changes or cancellations will be possible after production has commenced.
Customer Content
Some products available on our website include personalization features that allow customers to upload their own content. By submitting any content for customization, you represent and warrant that you own the necessary rights or have obtained all required permissions to use that content.
You are solely responsible for the content you submit. Ben4Case does not claim ownership of your designs or personal content. However, by submitting content for the purpose of fulfilling your order, you grant us a limited, non-exclusive license to use, reproduce, modify where technically necessary, and print that content solely for the production, quality control, and delivery of your customized product.
We reserve the right to decline or cancel any order containing content that we reasonably believe violates applicable law, infringes the rights of another person or organization, or contains material that is abusive, hateful, threatening, or otherwise inappropriate.
Acceptable Use
We ask all visitors to use our website responsibly and lawfully.
You agree not to use our website in any manner that may interfere with its operation, compromise its security, or violate the rights of Ben4Case or other users. This includes attempting to gain unauthorized access to our systems, distributing malicious software, interfering with website functionality, or engaging in fraudulent or unlawful activities.
Any misuse of our website may result in the suspension or termination of access where permitted by applicable law.
Disclaimer
We strive to ensure that the information published on our website is accurate, complete, and up to date. However, errors, omissions, or occasional inaccuracies may occur despite our best efforts.
To the fullest extent permitted by applicable law, Ben4Case makes no warranty that the website will always operate without interruption, be completely error-free, or be available at all times. We reserve the right to modify, suspend, or discontinue any part of the website or our services whenever reasonably necessary.
Nothing in these Terms of Service excludes or limits any consumer rights that cannot legally be excluded under applicable law.
Limitation of Liability
To the maximum extent permitted by applicable law, Ben4Case shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, delays in delivery caused by circumstances beyond our reasonable control, interruptions to our services, or the use of products purchased through our website.
Our total liability for any claim relating to an order shall not exceed the amount paid by the customer for the applicable product, except where a greater liability is required under applicable law.
Nothing in these Terms of Service limits liability for matters that cannot legally be excluded or restricted.
Changes to These Terms
From time to time, we may update these Terms of Service to reflect changes in our business, services, technology, or applicable legal requirements.
When revisions are made, the updated version will be published on this page together with the revised effective date. We encourage customers to review these Terms periodically to remain informed of any updates.
Your continued use of our website following the publication of revised Terms constitutes acceptance of those changes.
Intellectual Property Concerns
Ben4Case respects the intellectual property rights of others. If you believe that any content, image, design, or product displayed on our website infringes your copyright, trademark, or other intellectual property rights, please contact us promptly with the relevant information so that we can review your request.
Please include sufficient details to identify the material in question, evidence of ownership or authorization, and your contact information. Upon receiving a valid notice, we will review the matter and, where appropriate, remove or restrict access to the content while the issue is being investigated.
For intellectual property inquiries, please contact us at admin@ben4case.com.
Contact Us
If you have any questions regarding these Terms of Service, an order, or any of our policies, please contact us.
Ben4Case
Address :
TRIMULYO RT 004 RW 002
KOTA SEMARANG, JAWA TENGAH 50118
Indonesia
Website: www.ben4case.com
Email: admin@ben4case.com
We are committed to providing friendly customer support and will make every reasonable effort to respond to your inquiry as promptly as possible.