Thank you for shopping with Ben4Case. Every order is carefully prepared to ensure your products arrive safely and in excellent condition. This Shipping Policy explains how we process, ship, and deliver orders placed through www.ben4case.com.
Order Processing
All Ben4Case products are made to order, meaning production begins after your order has been successfully placed and payment has been confirmed.
Orders are typically processed within 1–3 business days. During periods of high demand, holidays, promotional events, or circumstances beyond our control, processing times may be longer.
Orders are processed on business days only, excluding weekends and public holidays.
Shipping Time
Once your order has been processed and dispatched, the estimated delivery time is generally 7–14 business days.
Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary depending on:
- Your delivery location
- Shipping carrier operations
- Weather conditions
- Customs inspections
- Public holidays
- Unexpected transportation delays
- Other circumstances beyond our reasonable control
Shipping Origin
All orders are shipped from the United States.
International customers should be aware that delivery times may vary depending on customs procedures and local postal services in their country.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an incorrect or incomplete address is provided, shipping delays, returned packages, or additional shipping charges may occur. Ben4Case is not responsible for orders that cannot be delivered due to incorrect shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that changes can be made once an order has entered production or has been shipped.
Order Tracking
When available, tracking information will be sent to the email address provided during checkout once your order has been shipped.
Please allow some time for tracking information to become active after your package has been dispatched.
Customs, Duties, and Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
These charges are determined by the customs authorities of the destination country and are the responsibility of the customer. Ben4Case has no control over these charges and cannot predict their amount.
Delivery Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to factors outside our control, including carrier disruptions, severe weather, customs processing, transportation issues, or other unforeseen events.
Ben4Case is not responsible for shipping delays caused by third-party carriers or circumstances beyond our reasonable control. However, we will gladly assist customers in tracking their shipments and resolving delivery-related concerns whenever possible.
Lost or Damaged Packages
If your order arrives damaged or you believe your package has been lost during transit, please contact us within 14 days of the estimated delivery date.
To help us investigate the issue, we may request photographs of the damaged package, damaged product, shipping label, or other supporting information.
Each case will be reviewed individually, and where appropriate, we may provide a replacement or another suitable resolution in accordance with our Refund Policy.
Split Shipments
In some situations, multiple items within the same order may be shipped separately. If this occurs, you will receive tracking information for each shipment when available.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Ben4Case
Owner: Anisa Oktaviana
Address :
TRIMULYO RT 004 RW 002
KOTA SEMARANG, JAWA TENGAH 50118
Indonesia
Website: www.ben4case.com
Email: admin@ben4case.com
We are always happy to assist with questions regarding your order or shipment.