At Ben4Case, every product is made with care and produced specifically for your order. Because many of our products are made to order or personalized, our return and refund policy is different from that of retailers selling mass-produced items.
Please read this policy carefully before placing an order.
Our 14-Day Quality Guarantee
Your satisfaction is important to us. If your order arrives damaged, contains a manufacturing defect, has a printing error, or is significantly different from what you ordered, please contact us within 14 days of delivery.
We will carefully review your request and work with you to find an appropriate solution. Depending on the circumstances, this may include a replacement product, store credit, a partial refund, or a full refund.
Eligible for a Replacement or Refund
You may be eligible for a replacement or refund if:
- Your item arrived damaged during shipping.
- You received the wrong product or incorrect device model due to our error.
- Your product contains a manufacturing or printing defect.
- The product you received is significantly different from the order you placed.
To help us review your request, we may ask you to provide photographs of the product, packaging, shipping label, or other relevant information.
Items That Are Not Eligible
Because our products are manufactured specifically for each order, we generally cannot accept returns, exchanges, or refunds for:
- Change of mind after placing an order.
- Incorrect device model selected by the customer.
- Spelling mistakes, personalization details, or uploaded images provided by the customer.
- Low-resolution or poor-quality images submitted for personalized products.
- Minor differences in color, print placement, or finish resulting from the normal printing process or differences between digital displays and printed materials.
- Damage caused after delivery through misuse, accidents, improper care, or normal wear and tear.
Return Authorization
Most quality-related issues can be resolved without requiring the product to be returned.
If a return is necessary, please contact us first before sending any item back. Returns sent without prior authorization may not be accepted.
If a return is approved, we will provide instructions for completing the return process.
Refund Processing
Approved refunds will be issued using the original payment method whenever possible.
Please note that processing times may vary depending on your payment provider or financial institution. Once a refund has been issued, it may take several business days before it appears in your account.
Order Changes and Cancellations
Because production begins shortly after an order is placed, changes or cancellations can only be accepted before manufacturing has started.
If you need to modify or cancel an order, please contact us as soon as possible. While we will always do our best to assist, we cannot guarantee that changes will be possible once production has begun.
Shipping Costs
Shipping charges are generally non-refundable unless the return is the result of our error, such as receiving the wrong item or a product that arrived damaged or defective.
Where applicable, the customer may be responsible for return shipping costs unless otherwise agreed by Ben4Case.
How to Request Assistance
If you experience any issue with your order, please contact us within 14 days of delivery.
To help us resolve your request as quickly as possible, please include:
- Your order number.
- A brief description of the issue.
- Clear photographs of the product (if applicable).
- Photographs of the packaging or shipping label when relevant.
Providing complete information allows us to review your request more efficiently.
Contact Us
If you have any questions regarding this Refund & Return Policy or need assistance with your order, please contact us:
Ben4Case
Address :
TRIMULYO RT 004 RW 002
KOTA SEMARANG, JAWA TENGAH 50118
Indonesia
Website: www.ben4case.com
Email: admin@ben4case.com